To determine if the organization has a process and documented information showing planned product or service verification at appropriate stages, begin by reviewing the documented procedures for product or service release. These procedures should clearly outline the verification steps that occur at each stage of production or service delivery, from initial stages to final approval before release to the customer. Ensure that these steps are aligned with the defined product/service requirements, including the acceptance criteria.

Examine whether the organization has defined specific verification activities or checks that are conducted at key stages of the process. These activities should be planned in advance and clearly documented, ensuring that they address all relevant criteria necessary to confirm that the product or service meets customer and regulatory requirements. Verify that these activities include detailed checks, inspections, or tests based on the type of product or service being provided.

Next, check whether there is a clear record of each verification activity, including documented evidence of conformity with the acceptance criteria. This can include test results, inspection reports, and any other forms of verification documentation that demonstrate the product or service meets the required specifications. The documentation should also include traceability to the person or persons responsible for authorizing the release, ensuring accountability in the decision-making process.

Finally, confirm that the release of products or services is only authorized when all planned verification activities have been completed satisfactorily, unless there is explicit approval by a relevant authority or customer to proceed otherwise. The documentation should reflect any such exceptions, providing evidence that all necessary approvals were obtained. If these processes and records are in place, the organization is compliant with this clause of ISO 9001.